To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Cyndi H., 08/30/2021
Two friends referred me to Harry Heitin Auto Repair for air conditioning service. I had an appointment with a Ford dealer, before speaking with Scott. Diagnostics alone, at the dealership, was going to be $150. The service manager did not know when the actual repair would be done.
Scott got my vehicle in a few days after I called. I dropped my van off at 5 pm, the night before. At 10am, the next morning, my van was ready. Scott said he had seen the problem before and it was a relatively easy fix. The cost didn't even come close to what the dealer was going to charge me for diagnostics.
Many thanks to Scott and his crew for their friendly, professional and reasonably priced service.